Common questions

We have collected common questions and answers that our customers may have about our products, delivery process, payment options, returns and other important information about our business. If you do not find the answer to your question in the FAQ, do not hesitate to contact us at kontakt@scrubby. se and we'll be happy to help you.

The order will be sent as soon as it has been approved by us.

The delivery time is usually between 7-14 working days. Please note if the delivery time is delayed for various reasons, the company has no control over, such as weather conditions, transport problems or other unplanned events. We will do our best to ensure that your delivery arrives on time.

It is possible to track your package through the tracking number you receive in your order confirmation. Once the product has been shipped, the tracking feature will be available, allowing you to follow your order and see where it is located.

To cancel your order, you must cancel it before it has been approved by us. If the product has already been shipped, please contact our support at and we will help you further. Please note that a cancellation can only be made if it has been made before the order has been accepted.

If you have misspelled or entered an incorrect address in your order, you must immediately contact us at We can correct this within 24 hours. It is important that you notify us as soon as possible, so that we can ensure that your order is delivered to the correct address.

In order to process a complaint for a defective product, you must be able to provide us with visual evidence of the error. This may be in the form of images or videos of the product.

Please see our Privacy Policy for information on how we handle a person. tasks and confidentiality.

Yes, it is possible to return a product. More information about our returpolicy is available on our website.